What is the Friends and Family Test?
The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed. It’s a quick and anonymous way to give your views after receiving NHS care or treatment.
Since the FFT was launched in 2013, millions of patients have submitted feedback. It’s used by most NHS services, including community care, hospitals, mental health services, maternity services, GP and dental surgeries, emergency care, and patient transport.
Latest results
For the month of May 2026, the following FFT results were obtained:
| Very good | 40 |
| Good | 7 |
| Neither good nor poor | 3 |
| Poor | 0 |
| Very poor | 2 |
| Don’t know | 0 |
Patient comments
“I had an appointment with Kay; she listened to me. She was very supportive with her wealth of knowledge and gave me information to help me and sent me a further link for further assistance. I felt heard and she did what she said she would do. Excellent experience.”
“Dr Shetty is such a nice doctor, and she explained things to me in a way I could understand as I struggle to communicate and really understand what is wrong.”
– Comments from May 2026
How do I take part?
You can complete a paper-based form available at reception when you next visit the surgery. You can also take part online.
Page last reviewed: 1 June 2026