What is the Friends and Family Test?
The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed. It’s a quick and anonymous way to give your views after receiving NHS care or treatment.
Since the FFT was launched in 2013, millions of patients have submitted feedback. It’s used by most NHS services, including community care, hospitals, mental health services, maternity services, GP and dental surgeries, emergency care, and patient transport.
Latest results
For the month of January 2026, the following FFT results were obtained:
| Very good | 46 |
| Good | 10 |
| Neither good nor poor | 2 |
| Poor | 0 |
| Very poor | 1 |
| Don’t know | 0 |
Patient comments
“Appointment with the practice nurse was very good. Emma is professional, friendly and kind. The appointment was efficient. Excellent service all round from Vittoria Medical Centre.”
“Dr Saleem was lovely and talked through my issue in a way that made me comfortable and able to understand.”
– Comments from January 2026
How do I take part?
You can complete a paper-based form available at reception when you next visit the surgery. You can also take part online.
Page last reviewed: 2 February 2026