What is the Friends and Family Test?
The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed. It’s a quick and anonymous way to give your views after receiving NHS care or treatment.
Since the FFT was launched in 2013, millions of patients have submitted feedback. It’s used by most NHS services, including community care, hospitals, mental health services, maternity services, GP and dental surgeries, emergency care, and patient transport.
Latest results
For the month of April 2026, the following FFT results were obtained:
| Very good | 38 |
| Good | 8 |
| Neither good nor poor | 4 |
| Poor | 1 |
| Very poor | 0 |
| Don’t know | 0 |
Patient comments
“Kay was brilliant. Talked me through every step and was knowledgeable. Was very good with the student nurse. Made an otherwise nerve racking appointment relaxed.”
“Great staff and so helpful in a tough job. A lady in reception went out of her way to get me an appointment somewhere else when they were full. So thank you.”
– Comments from April 2026
How do I take part?
You can complete a paper-based form available at reception when you next visit the surgery. You can also take part online.
Page last reviewed: 11 May 2026